Privacy Policy — 777coins

777coins collects personal data from players at different stages of the account lifecycle. The categories of data we collect, and the circumstances under which they are gathered, are set out below. We collect only the data that is necessary and proportionate for the purposes described in this Policy.

1.1 Registration Data

When you create a 777coins account, we collect the information you provide in the registration form. This includes:

• Full legal name
• Date of birth (required to verify that you are 18 years of age or older)
• Email address
• Chosen username
• Mobile phone number (where provided for verification or two-factor authentication purposes)
• Country and city of residence (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar)

1.2 Identity Verification Data (KYC)

To comply with our platform's Know Your Customer (KYC) obligations, we may request copies of government-issued identification documents. This may include your National ID card, passport, or driving licence. We may also request proof of address (such as a recent utility bill or bank statement) and proof of ownership of the payment method used for deposits (such as a screenshot of your bKash, Nagad, or Rocket account showing your registered name).

1.3 Transaction and Financial Data

We record all financial transactions associated with your account, including deposit amounts, withdrawal requests, bonus credits and deductions, and wagering activity. We collect the identifiers associated with your payment method (for example, the mobile number linked to your bKash or Nagad wallet, or the last four digits of your card if you use Visa or Mastercard). We do not store full card numbers or card security codes on our servers.

1.4 Gaming Activity Data

We log your in-platform behaviour, including the games you play, your session duration, your betting patterns, your win and loss history, and your use of responsible gaming tools such as deposit limits or cooling-off periods. This data is used for account management, bonus qualification, responsible gaming monitoring, and security purposes.

1.5 Technical and Device Data

When you access the 777coins platform, our servers automatically collect certain technical data, including your IP address , browser type and version, operating system, device type, screen resolution, referring URL, and timestamps of your platform interactions. This data is used for security monitoring, fraud detection, and platform performance optimisation.

1.6 Communications Data

If you contact the 777coins support team via email at [email protected], we retain a record of that correspondence, including the content of your messages, the date and time of contact, and any attachments or screenshots you provide. This data is used to resolve your enquiry and to maintain a service history for your account.

777coins processes your personal data for the following purposes. Each purpose is grounded in a specific lawful basis, and we do not use your data for purposes incompatible with those listed here.

Purpose	Data Used	Lawful Basis
Account registration and management	Registration data, contact details	Performance of contract
Age and identity verification (KYC)	KYC documents, date of birth	Legal obligation; platform policy
Processing deposits and withdrawals	Financial data, payment method identifiers	Performance of contract
Fraud prevention and security monitoring	Technical data, transaction data, IP address	Legitimate interest; legal obligation
Responsible gaming monitoring	Gaming activity data, deposit limits, session data	Legitimate interest; platform policy
Customer support	Communications data, account data	Performance of contract; legitimate interest
Promotional communications (where opted in)	Email address, gaming preferences	Consent
Platform analytics and improvement	Technical data, gaming activity data (aggregated)	Legitimate interest
Legal compliance and dispute resolution	All relevant account and transaction data	Legal obligation; legitimate interest

2.1 Marketing Communications

If you have opted in to receive marketing communications from 777coins, we may send you emails about promotions, bonuses, seasonal offers (such as Eid, Pohela Boishakh, or BPL cricket season deals), and new game releases. Each marketing email will include an unsubscribe link. You may withdraw your consent to receive marketing communications at any time by clicking the unsubscribe link or by contacting [email protected]. Withdrawal of marketing consent does not affect the lawfulness of processing carried out before the withdrawal.

2.2 Automated Decision-Making

777coins uses automated systems for certain risk-based decisions, including fraud detection and the flagging of accounts that exhibit patterns consistent with bonus abuse or money laundering. Where an automated process results in an account restriction or closure, you have the right to request human review of that decision by contacting the support team at [email protected]. We will not apply automated decisions that produce significant legal or similarly significant effects without providing a human review pathway.

777coins does not sell your personal data. We may share your data with trusted third-party service providers and, in limited circumstances, with authorised third parties, only to the extent necessary for the purposes described in this Policy.

3.1 Payment Processing Partners

To facilitate deposits and withdrawals in Bangladeshi Taka (৳ BDT), we share relevant transaction data with our payment processing partners, which include bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, and Mastercard. Each of these partners operates under their own privacy policy and data processing agreements. 777coins shares only the minimum data required to process the relevant transaction.

3.2 Game Studio Providers

The game studios integrated with the 777coins platform — including Pragmatic Play, Evolution Gaming, Ezugi, Spribe, JILI Games, NetEnt, Microgaming, and Hacksaw Gaming — may receive anonymised session identifiers and bet data to facilitate game delivery and resolve technical disputes. These providers do not receive your full name, contact details, or payment information.

3.3 Security and Fraud Prevention Services

We use third-party security and fraud-detection services to analyse account activity and identify suspicious patterns. These services may process your IP address, device fingerprint, and transaction data. All such providers are bound by contractual confidentiality obligations and are prohibited from using your data for their own commercial purposes.

3.4 Legal and Regulatory Disclosure

777coins may be required to disclose personal data to law enforcement authorities, regulatory bodies, or courts in response to a lawful request, court order, or mandatory legal process. We will disclose only the data specifically requested and will, where legally permissible, notify the affected player of the disclosure request before complying.

3.5 Business Transfers

In the event of a merger, acquisition, or sale of all or part of the 777coins business, your personal data may be transferred to the acquiring entity as part of the transaction. In such circumstances, 777coins will provide advance notice to registered players via their registered email addresses and will ensure that the acquiring entity is bound by data protection obligations no less protective than those described in this Policy.

777coins uses cookies and similar tracking technologies on the platform to deliver a functional, secure, and personalised experience. This section explains what cookies we use, why we use them, and what choices you have.

4.1 What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. They allow the website to recognise your device on subsequent visits, remember your preferences, and maintain your authenticated session. Cookies do not execute code, do not carry viruses, and cannot access other files stored on your device.

4.2 Types of Cookies We Use

Cookie Type	Purpose	Duration
Strictly Necessary	Maintain your authenticated session, prevent cross-site request forgery, enable secure login	Session / until logout
Functional	Remember your language preference, display settings, and responsible gaming tool configuration	Up to 12 months
Performance / Analytics	Collect anonymised data on page load times, navigation paths, and error rates to improve platform performance	Up to 24 months
Security / Fraud Detection	Detect unusual login patterns, identify bot activity, and flag potentially compromised sessions	Up to 12 months

4.3 Managing Cookies

You may control and delete cookies through your browser settings. Most browsers allow you to refuse new cookies, accept only certain cookies, or delete existing cookies. Please note that disabling strictly necessary cookies will prevent you from logging into your 777coins account, as session authentication depends on these cookies. Disabling functional cookies may affect your platform experience, such as resetting your display preferences on each visit.

4.4 Do Not Track Signals

Some browsers transmit a "Do Not Track" (DNT) signal to websites. 777coins currently acknowledges DNT signals by limiting analytics cookie placement to strictly necessary and security categories when a DNT signal is detected. We do not use cross-site tracking technologies or third-party advertising cookies on the 777coins platform.

777coins retains personal data for as long as is necessary to fulfil the purposes described in this Policy, or for such longer periods as are required by our legal obligations. The retention periods below represent our standard practices.

Data Category	Retention Period	Reason
Account registration data	Duration of account + 5 years after closure	Legal compliance; dispute resolution
KYC / identity documents	Duration of account + 5 years after closure	Anti-money laundering obligations
Transaction records	7 years from transaction date	Financial record-keeping requirements
Gaming activity logs	3 years from session date	Responsible gaming monitoring; dispute resolution
Support communications	3 years from last communication	Service quality assurance; dispute evidence
Marketing consent records	Until consent withdrawn + 2 years	Proof of lawful basis for marketing
Technical / device logs	12 months from collection	Security monitoring; fraud detection

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with an individual. Where data is anonymised rather than deleted, it may be retained indefinitely for aggregate statistical analysis.

777coins implements a multi-layered approach to data security to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Our security measures are reviewed and updated on a regular basis to address emerging threats.

6.1 Encryption

All data transmitted between your device and the 777coins platform is protected using Transport Layer Security (TLS) encryption. Sensitive data stored on our servers — including passwords and payment method identifiers — is encrypted at rest using industry-standard encryption algorithms. Passwords are stored as one-way cryptographic hashes and cannot be recovered in plain text by any member of the 777coins team.

6.2 Access Controls

Access to personal data within the 777coins organisation is restricted on a strict need-to-know basis. Staff members with access to player data are subject to confidentiality obligations and receive training on data protection practices. Administrative access to production data systems requires multi-factor authentication and is logged for audit purposes.

6.3 Infrastructure Security

The 777coins platform is hosted on secured server infrastructure protected by firewalls, intrusion detection systems, and regular vulnerability scanning. Automated monitoring systems alert the security team to anomalous access patterns in real time. Regular penetration testing is conducted to identify and remediate security vulnerabilities before they can be exploited.

6.4 Data Breach Response

In the event of a confirmed personal data breach that is likely to result in a risk to your rights and freedoms, 777coins will notify affected players via their registered email addresses without undue delay. Notification will include a description of the nature of the breach, the categories of data involved, the likely consequences of the breach, and the steps being taken to mitigate its impact. Where a breach involves payment method data, we will additionally notify the relevant payment processor to enable protective action on your account.

6.5 Your Security Responsibilities

While 777coins implements robust security measures on the platform side, the security of your account also depends on steps you take personally. You are responsible for keeping your account password confidential, using a strong and unique password for your 777coins account, enabling any two-factor authentication options available to you, and logging out of your account when using shared or public devices. If you suspect your account has been compromised, contact [email protected] immediately.

As a player whose personal data is processed by 777coins, you hold the following rights with respect to your personal information. To exercise any of these rights, contact the 777coins privacy team at [email protected] with the subject line "Privacy Rights Request". We will acknowledge your request within 5 business days and fulfil it within 30 days, subject to identity verification and any legally permitted extensions.

8.1 Privacy Contact

All privacy-related enquiries, rights requests, and data breach reports should be directed to the 777coins support and privacy team at [email protected]. Please include "Privacy" or "Data Request" in your email subject line so that your message is directed to the correct team. We respond to all privacy enquiries in English within 5 business days. Support is available 24 hours a day, 7 days a week, with typical response times under 30 minutes during Bangladesh Standard Time (BST, UTC+6) peak hours.

8.2 Changes to This Policy

777coins reserves the right to update or revise this Privacy Policy at any time. When we make material changes — such as introducing a new category of data collection, a new data-sharing arrangement, or a change to retention periods — we will notify registered players via their registered email addresses at least 14 days before the revised Policy takes effect. The "Last Updated" date displayed in the hero section at the top of this page will reflect the date of the most recent revision.

Continued use of the 777coins platform after the effective date of a revised Policy constitutes your acceptance of the updated terms. If you do not agree with the revised Policy, you should close your account before the effective date and request erasure of your personal data where applicable.

8.3 Governing Language

This Privacy Policy is written in English, which is the governing language for all 777coins platform policies. In the event of any inconsistency between an English version of this Policy and a translation into another language, the English version prevails.

8.4 Relationship to Other Policies

This Privacy Policy forms part of the broader framework of platform policies that govern your use of 777coins. You are encouraged to also review the Terms & Conditions, the Responsible Gaming policy, and the FAQ for a complete understanding of how your account and data are managed. For information specifically about your gaming rights, self-exclusion tools, and responsible gambling support, visit the Responsible Gaming page.